Our Commitment

Kisaan Parivar Mart ("we," "our," or "us") is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our website and mobile application. By accessing or using our platform, you agree to the terms outlined in this policy.

1. Scope of the Policy

This Privacy Policy applies to all users of Kisaan Parivar Mart’s online and offline services, including end consumers accessing our platform in PAN India. It governs our practices concerning the collection, processing, and storage of personal data.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: We collect personal information necessary to provide our services effectively, including:
• Contact Information: Name, email address, phone number, and delivery addresses.
• Payment Information: Card details and transaction data for secure payment processing.
• Location Data: Geolocation data for delivery purposes.
• Non-Personal Information: Data that does not directly identify you, such as:
• Usage Data: Information about your interactions with our platform, such as pages visited and features used.
• Device Information: Data about the device you use to access our services, including IP address, browser type, and operating system.
• Cookies and Tracking Data: Information collected through cookies and similar technologies to improve website performance and user experience.

We do not collect sensitive personal information such as health data or government identification numbers.

3. How We Collect Your Data

• Direct Input: Data provided by you during account registration, order placement, or communication with customer support.
• Automated Technologies: Cookies, web beacons, and other tracking tools collect data during your interaction with our platform.
• Third-Party Services: Information from analytics providers and payment processors that help enhance our services.

4. Purpose of Data Usage

• Order Fulfillment: To process your orders, deliver products, and handle returns or refunds.
• Personalization: To provide personalized product recommendations based on your preferences.
• Marketing Communications: To send promotional emails, offers, and updates (with your consent).
• Operational Improvements: To improve the functionality and user experience of our platform.
• Legal Compliance: To fulfill legal and regulatory obligations.

5. Sharing of Information

We share your data only when necessary and in the following circumstances:

• Delivery Partners: To ensure accurate and timely delivery of your orders.
• Payment Processors: To facilitate secure transactions.
• Third-Party Service Providers: For analytics, marketing, legal matters, or other operational purposes. These providers are bound by confidentiality agreements and are prohibited from using your data for unauthorized purposes.

We do not sell or rent your personal data to any third parties.

6. Data Security

We employ a range of technical, administrative, and physical safeguards to protect your information, including:

• Encryption: Secure data transmission using SSL/TLS protocols.
• Access Controls: Restricted access to personal information based on roles and responsibilities.
• Monitoring: Regular security audits and monitoring for potential vulnerabilities.

While we strive to protect your data, no system is completely secure. We encourage users to take precautions, such as maintaining the confidentiality of their login credentials.

7. Data Retention and Deletion

Retention Period:

• We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
• Different data types may have varying retention periods based on applicable laws and business needs.

Data Deletion:

• Users may request deletion of their personal data by contacting us. Verification procedures will be implemented to confirm the request.
• Certain data may be retained to comply with legal obligations or for legitimate business purposes.

8. Cookies and Tracking Technologies

Cookies Policy:

• We use cookies to enhance user experience, analyze site performance, and support essential functionality.
• Users may manage or disable cookies through their browser settings.

Types of Cookies Used:

• Essential Cookies: Required for basic functionality.
• Analytical Cookies: To track usage patterns and improve our platform.

Currently, we do not use third-party marketing cookies.

9. Protection of Minors

• Our platform is not intended for individuals under the age of 16. Minors are prohibited from creating accounts.
• Parental or guardian consent is required for users below the age of 18 where applicable.

10. Data Security Measures

We implement industry-standard measures to protect your data, including:

• Encryption: Secure transmission of payment and personal data using SSL/TLS protocols.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Audits: Periodic review of security practices to address vulnerabilities.

While we strive to protect your data, no method of transmission or storage is completely secure. Users are encouraged to safeguard their login credentials and notify us immediately of any unauthorized access.

11. Compliance with Legal Requirements

• Indian IT Act: Adherence to provisions under the Information Technology Act, 2000.
• Digital Personal Data Protection Act 2023: Compliance with emerging data protection standards in India.

12. User Rights

• Access and Correction: Users may request access to or correction of their data.
• Data Deletion: Users may request the deletion of their data, subject to legal and operational constraints.
• Communication Preferences: Users can opt out of marketing communications at any time.

Requests can be submitted via email to our support team, and we aim to respond within a reasonable timeframe.

13. Policy Updates and Notifications

Policy Updates:

• We reserve the right to modify this Privacy Policy. Updates will be dated and posted on our website and application.
• Users will be notified of significant changes via email or app notifications.

Data Breach Notifications:

• In the event of a data breach, affected users will be informed promptly, following applicable legal standards.

14. Third-Party Services

We may integrate third-party services (e.g., payment gateways, delivery partners). While we ensure these partners uphold data privacy standards, users are encouraged to review their privacy policies independently.

15. Contact Us

For questions, concerns, or to exercise your data rights, please contact us:

• Email: support@kpemart.com
• Corporate Address: Flat No 1002 10th Floor, B Block, Asian Suncity, Forest Dept Colony, Behind Sarath city mall, Kondapur, Hyderabad, Telangana 500084